The legal bit

Last updated: 4 October 2026

Riso Riso respects your privacy. This policy explains how we handle personal information when you visit our website, subscribe to our mailing list, participate in promotions or contact us.

“We”, “us” and “our” mean Riso Riso.

Information we collect

We collect information reasonably needed to provide our services and communicate with you. Depending on your interaction with us, this may include:

Your name, email address and contact details.
Information you provide in enquiries, feedback or other correspondence.
Mailing-list preferences and records of your marketing consent.
Information relating to promotional codes, including their issue and redemption.
Membership information if you register for a Riso Riso loyalty program.
Application details and your résumé if you apply for employment.
Technical information collected by our website, such as your IP address, browser, device and pages visited.

You can browse our website without joining our mailing list. If you do not provide information required for a particular service, we may be unable to process your request.

How we collect information

We generally collect personal information directly from you when you:

Complete a website form.
Subscribe to our mailing list.
Contact us by email, phone or in person.
Participate in a promotion or loyalty program.
Apply for a position with us.
Communicate with us through our social media channels.

We may also receive information from service providers supporting these activities, or from someone making an enquiry on your behalf.

How we use information

We use personal information to:

Respond to enquiries and feedback.
Manage subscriptions and membership services.
Send marketing communications you have agreed to receive.
Issue, validate and administer promotional codes.
Consider employment applications.
Operate, protect and improve our website and services.
Maintain relevant business records and meet applicable legal obligations.

If we need to use your information for another purpose, we will obtain consent where required.

Mailing list and promotional emails

Joining our mailing list is optional. When you subscribe, we use your details to send Riso Riso news, offers and updates.

This may include Tuesday-night emails containing codes for Wednesday’s buy one, get one free promotion. Each promotion’s eligibility, validity and redemption conditions are explained in its separate offer terms.

Browsing our website or making an enquiry does not automatically subscribe you to marketing emails.

You can unsubscribe using the link in our marketing emails. We will action your request within five business days.

We may retain a limited unsubscribe record to ensure your marketing preferences continue to be respected.

Cookies and website analytics

Our website may use cookies and similar technologies to support functionality and understand how visitors use the site.

You can manage cookies through your browser settings. Restricting some cookies may affect website functionality.

When we share information

We may share relevant personal information with:

Authorised staff who need it to perform their work.
Providers supporting website hosting, data storage, email delivery, customer communications and promotional services.
Professional advisers where reasonably necessary.
Authorities or other parties where disclosure is required or authorised by law.
Other parties where you have authorised the disclosure.

We limit the information shared to what is reasonably necessary for the relevant purpose.

Keeping information secure

We take reasonable steps to protect personal information against loss, misuse and unauthorised access, modification or disclosure.

Access is limited to people and providers who need the information for authorised purposes. However, no website, email service or electronic storage system can guarantee complete security.

How long we retain information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including relevant legal and recordkeeping obligations.

When information is no longer needed, we take reasonable steps to delete or de-identify it. Limited records may be retained to honour unsubscribe requests, resolve complaints or prevent promotional misuse.

Access, correction and deletion

You can contact us to request access to, or correction of, personal information we hold about you. You may also request deletion.

We may need to verify your identity before processing a request. If we cannot fulfil a request because of an applicable legal requirement or exception, we will explain the reason where appropriate.

Links to other websites

Our website may link to third-party websites or services. Those organisations handle information under their own privacy policies.

Please review their policies before providing personal information.

Privacy enquiries and complaints

If you have a privacy question or believe we have handled your information incorrectly, contact us:

Business: Riso Riso
Phone: +61 433 155 458
Address: 26 Queen St, Perth WA 6000

Please explain your concern and provide contact details so we can respond. We will acknowledge your complaint and aim to provide a response within 30 days.

If your concern remains unresolved, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au, where the matter falls within its jurisdiction.

Updates to this policy

We may update this policy to reflect changes to our services, information-handling practices or applicable requirements.

The current version will be available on our website, with the date of the latest update shown above.